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Placing an Order
• Order
Check Out
• Payment
Details
• Delivery
Details
• A-List
• Rouge/Rogue
VIP Club
• Exchange
& Refund Policy
• Security
& Privacy Policy
• Customer
Service
• Company
Policy
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| Placing
an Order |
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Select the Qty, Color (if
applicable) and Size (if applicable) of the item you want
to purchase.
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Click on the <I WANT!> button (for
Rouge) and <MAKE IT MINE!> button (for Rogue) to
add the item to your Shopping Bag.
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After viewing your Shopping Bag, click on
<Continue Shopping> to go back to the main catalog
or remove any item by checking the Remove box and clicking
on the <Update> button. Once you have selected and
confirmed all the items you want to purchase, click on
<Check Out>.
For VIP, you will
see your current Rouge/Rogue Dollars balance upon Login.
You can then select the total Rouge/Rogue Dollars you
want to redeem. (Redemption starts from 10 Rouge/Rogue
Dollars onwards) Please select your redemption amount
before clicking on <Check Out>.
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Click on the <Bag> icon
at the top right screen at any time to see all items you
have added to your Shopping Bag.
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| Order
Check Out |
In the Check Out section, there
are 3 stages :
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Order Information:
Enter your *billing and delivery information, select your
preferred payment method and Promo Code (if applicable).
Click on <Back> to review your Shopping Bag again
or <Reset> to re-enter in your billing and delivery
information. Once done, click on <Order Review>
to proceed to the next stage.
*(If you are paying by credit card, make sure your billing
information matches your credit card information.)
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Order Review:
Review your Order Information and Order Details with discounts
and delivery cost reflected in Grand Total. If you need
to make changes, click on <Back> to make changes.
If all information is correct, click on <Order Confirmation>
and your order will be sent to us for processing. If you
do not click on <Order Confirmation>, we will not
be able to receive your order for processing.
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Order Confirmation :You will see
a order confirmation page with your Invoice Number and
Total Amount Payable and receive an order invoice via
email. If you do not receive it within an hour, please
contact us at orders@rougeonline.com
stating your Invoice Number.
If you are paying by Credit Card, click on <PAYMENT>
button to enter our secure payment gateway to proceed
with payment. IMPORTANT : You have to click on
<PAYMENT> button to proceed with payment, if you
exit this page without doing so, your order will be void
and you have to place your order again.
If you are paying by Cheque, please check your email for
payment instructions. IMPORTANT : Your cheque has
to reach us within a week, if we do not receive your cheque
within a week of your order, your order will be void and
you have to place your order again.
Once your order & payment has been received and processed
by our fulfillment team, an Order Confirmation email
will be sent to you. If you do not receive this email
within 2 days (credit card) & 4 days (cheque) upon
payment, please contact us at orders@rougeonline.com
stating your Invoice Number.
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| Payment
Details |
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Currency & GST
All prices are quoted in Singapore Dollars (SGD) and inclusive
of 5 % Goods & Services Tax (GST). For the convenience
of international customers, you can check the SGD price
against USD/EURO/YEN (estimated) currency by clicking
on Other Currencies in the Shopping Bag page.
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Payment Methods
Please make your payment via one of the following methods
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Credit Card (For local & international orders)
This payment method is suitable for those who want to
make payment instantly and have their orders processed
and delivered in the shortest time possible. We strongly
recommend this for the added convenience and security.
You will be navigated to the SSL-enabled WORLDPAY to
process your payment. All credit card transactions on
this site are processed using WORLDPAY, a secure online
payment gateway which encrypts your card details in
a secure host environment. We only accept the following
major credit cards -VISA / MasterCard .
* International customers can opt to pay in SGD/USD/AUS
currency at the payment page.
Crossed Cheque (For local orders only)
This method is suitable for those who do not have a
VISA or Mastercard credit card.
Please cross the cheque, quote your invoice number at
the back of the cheque and drop us an email at
orders@rougeonline.com once you have mailed the
cheque out so we will look out for your cheque.
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| Delivery
Details |
In the Check Out section,
there are 3 stages :
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Local Delivery Schedule
All orders are delivered during WEEKDAYS between 1pm and
6pm.
Please note that delivery timing cannot be fixed as all
orders are delivered via a courier company.
For local orders, upon receiving a Order Confirmation
email from us, your order will be delivered to you in
*1 to 2 WORKING DAYS. Please email us at orders@rougeonline.com
before 6pm to reschedule a delivery date or change of
delivery address if you are unable to receive the item
during the next 1-2 working days. There will be a
surcharge of S$7 for every failed delivery attempts.
*Sometimes delivery may be delayed by 1-2 days due
to unforeseen circumstances like delivery overload of
our courier company. We appreciate your patience and
understanding in such instances.
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International Delivery
Schedule
For international orders, upon receiving a Order Confirmation
email from us, your order will be delivered to you in
1 to 2 WEEKS.
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Local Delivery &
Handling Charges
All local orders are delivered via local courier services
for added personalized and security reasons. FREE delivery
for orders of S$100 and above. If order is less than
S$100, a flat rate of S$7 is chargeable per delivery.
So it makes perfect sense to order more to enjoy our Free
delivery service.
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International Delivery
& Handling Charges
All international orders are shipped via international
courier services. The delivery charges (per charge for
up to 3 items) for various zones are stated below. Free
delivery for orders of S$300 and above.
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Zone
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Countries
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In SGD$
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A
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Malaysia / Brunei |
20
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B
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Indonesia / HK /
Philippines / Thailand |
25
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C
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Taiwan / Korea /
Sri Lanka |
33
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D
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Australia / New Zealand
/ China |
37
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E
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Japan
/ India / Other countries in Asia & territories
in the Pacific |
40
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F
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UK / Netherlands
/ Germany / Switzerland |
43
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G
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America / Other destinations
in Africa, Middle East & Europe |
48
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Packaging
Your orders will be delivered to you in our delightful
custom-made tote bag for Rouge merchandises and slick
black paperbag for Rogue merchandises. If you are shopping
for a friend, our packaging makes a perfect gift packaging
by itself.
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| A-List
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Mailing
List
If you would like to be kept informed of new arrivals
and special events via email, please enter your particulars
on the e-Mailing List form at the Rouge or Rogue section
respectively. If you shop at both Rouge & Rogue, please
enter your particulars on the e-Mailing List forms for
both Rouge & Rogue.
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Waiting
List
Our items are imported from overseas in limited quantities
for exclusivity reasons. Thus, we may run out of items
frequently. If you see something you really like and it
happens to be SOLD OUT, please place your reservations
on the e-Waiting List form. *We will try to re-order the
item especially for you, at no extra cost.
Once available, we will notify you via email. If you
do not hear from us within 2-3 weeks, it would mean that
there will be NO re-order for the item/s of your Waiting
List request.
*Please note that there is no guarantee of re-order for
the items of your Waiting List request/s as it's subjected
to stock availability with the brands/designers and management
buying decisions.
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| Exchange
& Refund Policy |
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The
Rouge/Rogue VIP Club is a loyalty program club for our
valued customers.
Click here for more information on the VIP Club Terms
of Use.
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Exchange
Policy
All products go through quality checks to make sure they
are in good condition before the products are delivered
to you.
We can only accept exchange request if the product/s received
was not what you have placed order for. In such cases,
you can exchange for a new piece by notifying us within
3 days from the delivery date. Please email us at orders@rougeonline.com
stating clearly your invoice number, the item code, product
description and reasons for exchange.
We place high emphasis on customer satisfaction. So if
for any other reason you are not completely satisfied
with our product/s, please email us at orders@rougeonline.com
and we will review it on a case-by-case basis.
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Refund
Policy
In the case that the product is not available for an exchange,
you will be reimbursed within 30 days from the date of
request via cheque or credit back.
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| Security
& Privacy Policy |
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At RougeOnline.com, we GUARANTEE
a safe and secure shopping environment for credit card
payment.
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Online Security
For your protection, our website employs the latest version
of Secure Socket Layer (SSL) to keep our valued customers'
information safe. An SSL (Secure Sockets Layer) is a protocol
that encrypts your information into codes so other people
cannot read your information while it is transmitted via
the Internet. Both Netscape Navigator and Internet Explorer
support SSL. The data encryption provided by WORLDPAY,
will automatically initiate a secure session with your
browser before any order or personal information is sent
over the internet.
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Payment Security
When you see the location (URL) field at the top of the
browser beginning with https: instead of the normal http:
, it means that you are in secure mode. You can also verify
the security of a document by examining the security icon
at the bottom-right hand corner of your browser. (Usually
a lock and key padlock or a solid gold key depending on
your browser and version.). This state-of-the-art encryption
software ensures that your credit card information travels
the internet securely.
While shopping at RougeOnline.com, you will see that as
soon as you click on <Payment>, the URL will start
with an https. This indicates that RougeOnline.com payment
gateway is securely guarded with SSL and it is as safe
as shopping at your local store with a credit card. When
our Secure Payment Server receive your credit card information,
it is sent directly and encrypted to the WORLDPAY server
and is not stored or saved at RougeOnline.com. It is our
policy never to send private information, such as your
credit card number via email. In fact, this is a policy
we recommend that you adopt in all of your Internet purchases
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Customer Privacy Policy
We are committed to protect your privacy.
Personal information collected from the Mailing List signup
form and Check Out form are meant for internal use, completion
of online order and to improve your overall shopping experience.
RougeOnline.com guarantees that the information you provided
will never be sold or lent to any hird party without your
consent. We do not share this information with outside
parties except to the extent necessary to complete that
order or to provide services where the outside party is
acting on our behalf and has no independent right to use
the information we provide (i.e. a third party order fulfillment
or shipping centre).
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| Company
Policy |
RougeOnline.com reserve the
right to withdraw any merchandise from the Site
at any time and/or remove, screen or edit any
materials or content on the Site. We may refuse
to process a transaction for any reason or refuse
service to anyone at any time in its sole discretion.
We will not be liable to you or any third party
by reason of its withdrawing any merchandise from
the Site whether or not that merchandise has been
sold; removing, screening or editing any materials
or content on the Site; refusing to process a
transaction or unwinding or suspending any transaction
after processing has begun.
The contents and materials
in the RougeOnline.com are only for your personal,
non-commercial use. All Content contained in
RougeOnline.com is protected by copyright and
owned by Charmed or used with the permission
of the rights owner. You may download or copy
the Content and other downloadable items displayed
in RougeOnline.com for personal, non-commercial
use only; provided that you acknowledge that
the copyrights therein shall be maintained and
that you shall maintain all copyright and other
notices contained in such Content. Copying or
storing of any Content for other than personal,
non-commercial use is expressly prohibited without
the prior written permission from Rouge and/or
the rights holder of such Content.
By using this site, you signify
your consent to all Rouge Online Shopping Policy.
If you do not agree to our policy, please refrain
from using this site. We reserve the right to
make changes to this policy. Please check back
from time to time to ensure you are aware of
any changes in our policy. Your continued use
of our site will signify your acceptance of
these changes. RougeOnline.com reserves the
right to change or update the policy at any
time without prior notice.
© 2003-2005 ROUGE/ROGUE by CHARMED. www.RougeOnline.com
All Rights Reserved.
Material published on this Site is copyrighted
by CHARMED or its licensors. All rights reserved.
Web Site © 2003-2005 CHARMED. All third
party trademarks mentioned or displayed on this
Site are the property of their respective owners.
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